Help centre and FAQs
Popular guides
Guide
How to renew your Railcard
Most Railcards can be renewed. Some Railcards will have specific guidance about birthdays and expiry dates.
Guide
How to add your Railcard to your phone
If you’ve bought a digital Railcard online, you can add it to your phone for quick and easy access every time you travel.
Guide
How to use a download code
You can use a download code to add your digital Railcard to your phone using the Railcard app.
Guide
How to sign in to your account
You can use your Railcard account to renew your Railcard, add a Railcard to your phone and update your personal information.
Feeling stuck?
If you’re still having problems with your Railcard or your Railcard account, our customer service team can help.
Contact customer service