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Contact us

If you need to get in touch with the experts, our customer support team can help.

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If you have a question that can’t be sorted with our online guides and resources, please use this form and we’ll get back to you within 10 days.

Required fields are marked with an asterisk (*).

Other ways to get in touch

For general enquiries, please call 0345 3000 250.

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

For queries about about the Disabled Persons Railcard, please call 0345 605 0525.

You can also contact us through mini-com or text-phone at 0345 601 0132.

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

For queries about about the Santander 16-25 Railcard, please call 0345 030 4100.

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Send your questions and comments by post to:

National Railcards

PO Box 8626

SWADLINCOTE

DE11 1JA

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Please send all press enquiries to media@nationalrail.co.uk.

I have a question about ticket prices or journeys

Visit the National Rail Enquiries website to find out more about rail ticket prices or journey planning.

I have feedback on a recent journey

If you have comments or feedback on a recent rail journey, please contact the train company that serviced your journey.

If you are unhappy with any part of your rail service and have already contacted us, you may want to get in touch with Transport Focus – the independent transport watchdog.

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Post: Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ